Privacy Policy

1. Who operates the service

Safety Pro Study is an independent ASP and CSP exam-preparation service operated by Mamdouh Elfar at www.safetyprostudy.com. For privacy questions and requests, contact support@safetyprostudy.com.

2. Information we handle

• Account information: your email address, account identifier, display name, sign-in provider, email-verification status and account activity dates. Google sign-in can also provide your profile picture. Your Google password is not shared with Safety Pro Study. Email/password sign-in is handled by Firebase Authentication.
• Study information: your selected track, answers, scores, confidence choices, saved sessions, Journey progress, Flashcard reviews, saved question references, notes and preferences. Records may be stored on your device and synced with your signed-in account.
• Access and activity: your plan, trial or gift status, access dates, badges, login counts and approximate foreground activity. These records help administer access and understand how the study service is used.
• Messages and payment enquiries: information you submit in feedback, question reports, support messages or subscription enquiries. If you send payment confirmation, we may use and retain the relevant reference to review your access request. The current website does not collect card numbers or automatically charge or renew subscriptions.
• Email preferences: your choice, when and where it was recorded, and unsubscribe or delivery-failure records.
• Technical information: service providers may process IP addresses, browser/device information, request logs and security verification data when serving the website, authenticating accounts and checking for abuse.

Google sign-in uses basic identity information. It does not give this application access to your Gmail messages, Google Drive files or Google contacts.

3. Why we use this information

We use information to verify accounts, administer study access, save and restore progress, deliver study features and in-app notices, respond to support and question reports, troubleshoot errors and protect the service from misuse. Where you choose to receive optional emails, we also use your email address to send those messages.

The current application does not include third-party advertising trackers or integrations that send Google account information to AI model-training services. We do not sell your personal information. Authorised project administrators can access stored account, study and support records when operating the service.

4. Optional study emails and unsubscribe

Study reminders, product updates and occasional offers require a recorded opt-in. Creating an account or paying for access does not automatically opt you in. You can manage this choice in Settings or use the unsubscribe link in a campaign email.

Unsubscribe and bounce records are used to prevent further optional campaign sends. An old opt-in or a new contact import does not override an unsubscribe. Resubscribing after an unsubscribe requires a new confirmed choice and a review of the delivery block.

Firebase sign-in, verification and password-reset emails are separate from optional campaigns. In-app account notices and study access are also separate from marketing email preferences.

5. Service providers and other websites

We use Google and Firebase for hosting, authentication, cloud records, backend services and security checks, including App Check and reCAPTCHA Enterprise. These services process the account, study or technical information needed for those functions. See Firebase privacy information and Google's Privacy Policy.

We use Zoho Mail and Zoho Campaigns for support mail and optional campaigns. Email addresses, relevant messages, subscription preferences and delivery events may be processed there. Campaign tools may record opens or link clicks according to their settings. See Zoho's Privacy Policy.

Our providers may process information outside your country, including in the United States. Their service terms and privacy notices describe their processing and safeguards.

If you open an external reference, WhatsApp link or payment-provider link, you use that provider's service under its own privacy practices. Share only the information needed for your enquiry or payment confirmation.

6. Storage on your device

The application uses browser storage, including localStorage and IndexedDB, to remember preferences, preserve saved work and cache study content available to your account. Authentication and security providers also use the storage or cookies needed for their services.

Clearing browser data can remove local progress and preferences. If your account has synced records, the cloud copy is separate. Local backups and exports you create remain under your control.

7. Retention and deletion

We retain account and study records while needed to provide saved progress and manage access, and support or transaction-related records while needed to resolve enquiries, protect the service or meet applicable record-keeping requirements.

You can request account and associated cloud-data deletion by email. We verify ownership and review what can be deleted and what needs to be retained for a specific legitimate purpose. Minimal unsubscribe or suppression records may remain to honour your opt-out. Provider logs and backups follow the relevant provider's retention and deletion processes.

A local reset, signing out or cancelling study access does not by itself delete all account or cloud records. Deleting cloud records also does not erase copies already saved in your browser, downloads or your own backups.

8. Your choices and privacy requests

You can change supported study preferences and optional email choices in Settings. To request a copy, correction or deletion of personal information, or raise a concern about its use, email support@safetyprostudy.com from your account email where possible.

We may ask for reasonable information to confirm account ownership before acting. Do not send passwords, full card details or identity documents unless a specific verification need has been explained. Any additional rights available under the law applicable to you can also be raised through this contact.

The service is designed for professional certification preparation. If you believe a child has submitted personal information to us, contact support so we can investigate and address it.

9. Security

We use HTTPS, authenticated access controls and service-provider security measures to protect information. No internet service or device storage can be guaranteed completely secure. Protect your sign-in account and avoid sharing your account or using saved sessions on devices you do not control.

10. Changes to this policy

We update this policy when our information practices change and revise the date above. Where appropriate, we also provide an in-product notice or another suitable notification.

11. Contact